Terms of Service
Effective: 1 July 2026
1. Acceptance
By creating a Hospiexa workspace or using the Hospiexa API, you agree to these Terms. If you do not agree, do not use the service.
2. Permitted use
Hospiexa is licensed for use by registered healthcare providers, hospitals, clinics, and their authorised staff. Use for any purpose that violates applicable healthcare law, patient privacy regulations, or these Terms is prohibited.
3. Tenant responsibility
The subscribing organisation (tenant) is responsible for all activity under its workspace, including ensuring that staff accounts are not shared, that patient consent is obtained as required by law, and that access is revoked promptly for departing staff.
4. Service availability
Hospiexa targets 99.5% monthly uptime for paid plans. Scheduled maintenance windows are announced at least 24 hours in advance. No uptime SLA applies to the free tier.
5. Intellectual property
The Hospiexa platform software is released under the MIT licence. Your tenant data remains your property. Hospiexa claims no ownership over patient records, clinical data, or documents stored in your workspace.
6. Limitation of liability
To the maximum extent permitted by law, Hospiexa's liability for any claim arising from use of the service is limited to the fees paid by the tenant in the three months preceding the claim. Hospiexa is not liable for indirect, consequential, or punitive damages.
7. Governing law
These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
8. Changes
Hospiexa may update these Terms with 30 days' notice via email. Continued use after the notice period constitutes acceptance of the revised Terms.
9. Contact
Legal queries: legal@hospiexa.com